Terms & Conditions

These terms and conditions apply to the use of this website (the Website) and by accessing the Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use the Website

DEFINITIONS

"We/us" means Mascolo Group Limited "You" means a user of the Website "Cookies" means small text files that the Website places on your computer's hard drive to store information about your shopping session and to identify your computer "Personal Information" means the details provided by you on registration "Your Salon" means the salon you register as your salon when purchasing products

YOUR ACCOUNT

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

LICENCE FOR WEBSITE ACCESS

We grant you a limited licence to access and make personal use of the Website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of the Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ours or our affiliates without express written consent. You may not use any meta tags or any other 'hidden text' utilising our or our affiliates' names or trademarks without our express written consent. Any unauthorised use terminates the permission or license granted by us.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Website as long as the link does not portray us, our affiliates, or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without our express written consent.

YOUR CONDUCT

You must not use the website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

You must not use the Website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'
  • to cause annoyance, inconvenience or needless anxiety

COPYRIGHT AND DATABASE RIGHTS

All content included on the Website, such as text, graphics, logos, button icons, images and software, is the property of us, our subsidiaries, affiliates or content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on the Website is the exclusive property of us and our affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on the Website is the property of us, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the Website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of the Website, without our express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of the Website without our express written consent.

COPYRIGHT CLAIMS

We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us by sending an email to copyright@toniandguy.com

TRADEMARKS

TONI&GUY and other marks indicated on our website are trademarks or registered trademarks of ours or other companies in our group. Our graphics, logos, page headers, button icons, scripts and service names are our trademarks or trade dress. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us or our affiliates. All other trademarks not owned by us or other companies within our group that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

OUR CONTRACT

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in these terms and conditions

AVAILABILITY

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

PRICING

The prices payable for the items that you order are clearly set out on the Website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.

All prices are expressed inclusive of any VAT payable unless otherwise stated.

Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

DELIVERY

Delivery will be made to the address specified by you on the completed order form.

We will deliver your order to the main entrance of the delivery address.

CANCELLATION

You can cancel any of your current orders prior to dispatch by heading to our Contact us page.

RETURNS

Please review our Returns Policy which applies to products purchased from us. In addition to our returns guarantee, consumers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in Returns Policy.

CUSTOMS

When ordering goods for delivery outside the United Kingdom you may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from us, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.

CHILDREN

We do not sell products for purchase by children. If you are under 18, you may use the Website only with the involvement of a parent or guardian.

ELECTRONIC COMMUNICATIONS

When you visit the Website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

ALTERATION OF SERVICE OR AMENDMENTS TO THE TERMS AND CONDITIONS

We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these terms and conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

LOSSES

We will be responsible for any losses you suffer as a result of our breaching these terms and conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

 

TONI&GUY BLACK FRIDAY TERMS AND CONDITIONS

 

INTRODUCTION

Please read these Terms and Conditions carefully before participating in the TONI&GUY Black Friday Sale. By taking part in the Promotion, you agree to be bound by these Terms and Conditions, as well as our standard website Terms and Conditions and Returns Policy. These terms apply to all promotional offers listed below and any associated discounts or free gifts available during the promotional period.

 

SUMMARY

The TONI&GUY Black Friday Sale runs from 10:00am on Thursday 7 November 2025 to 11:59pm on Sunday 8 December 2025.

Customers can enjoy a range of offers across selected products and brands, including discounts, free gifts, and limited-time bundles.

All offers are available while stocks last and may change or end early without notice.

Usual TONI&GUY Terms and Conditions and Returns Policy apply.

Please note that during peak periods such as Black Friday, your order may take additional working days to arrive, including time for processing and delivery. We appreciate your patience and understanding

1. GENERAL SALE TERMS

1.1 The TONI&GUY Black Friday Sale (“Promotion”) runs from 10:00am on 7 November 2025 until 11:59pm on 8 December 2025.

1.2 The Promotion is available exclusively on toniguy.com and valid for delivery within the United Kingdom only.

1.3 All offers are subject to stock availability. TONI&GUY reserves the right to amend, withdraw, or extend any offer at any time without prior notice.

1.4 Discounts and offers cannot be applied retrospectively to orders placed before or after the promotional period.

1.5 Offers may be combined unless otherwise stated. TONI&GUY reserves the right to restrict the combination of certain promotions at its discretion.

1.6 All products purchased under promotional offers remain subject to TONI&GUY’s standard Returns and Refunds Policy, including that refunds will be processed to the original payment method and customers are responsible for return shipping unless the product is faulty or incorrect.

1.7 Prices and discounts shown during the Promotion are as displayed at the time of purchase and may vary throughout the promotional period.

1.8 All usual TONI&GUY website Terms and Conditions continue to apply during this Promotion.

 

 

OFFER 1 - FREE GIFT WITH ORDERS OVER £20

2.1 Customers who spend £20 or more (excluding delivery costs) in a single transaction during the Promotion will be eligible to receive a free gift worth up to £35.

2.2 The free gift offer will only apply when the eligible customer adds a free gift product to their basket before checkout.

2.3 The offer is not compatible with express checkout options, including but not limited to Apple Pay, PayPal Express, Google Pay, and Shop Pay, as the gift must be added manually to their cart.

2.4 TONI&GUY will offer a selection of free gifts which may vary throughout the promotional period. All free gift selections are subject to availability and may be substituted for an alternative product of equal or greater value at TONI&GUY’s discretion.

2.5 If a customer returns an item that qualified for a free gift, the free gift must also be returned unused and in its original packaging. If the free gift is not returned, TONI&GUY reserves the right to deduct the retail value of the free gift from the customer’s refund.

2.6 This offer is limited to one free gift per qualifying order and cannot be applied retrospectively.

 

3. OFFER 2 - 30% OFF LABEL.M HAIRCARE

3.1 Customers will receive 30% off the full range of LABEL.M haircare products during the Promotion.

3.2 This offer excludes LABEL.M accessories, electrical items, and other selected LABEL.M Products. 

3.3 The discount is applied automatically to eligible products at checkout.

3.4 All items are subject to availability, and TONI&GUY reserves the right to change or remove discounted items at any time.

3.5 This offer may be used in conjunction with other active promotions unless otherwise stated.

 

4. OFFER 3 - UP TO 30% OFF SELECTED PRODUCTS

4.1 Selected products across multiple brands will be offered at discounts of up to 40% off during the Promotion.

4.2 The discount amount varies by product and is clearly displayed on each product page.

4.3 Prices are subject to change throughout the promotional period and are only guaranteed at the time of purchase.

4.4 All items are available while stocks last, and TONI&GUY reserves the right to amend or withdraw any discounts at any time.

 

5. OFFER 4 - LABEL.M HEALTHY HAIR MIST FOR £10 WITH ANY ELECTRICAL PURCHASE

5.1 Customers who purchase any electrical product on toniguy.com during the Promotion will be eligible to add a LABEL.M Healthy Hair Mist to their basket for a discounted price of £10.

5.2 The offer will appear in the cart and must be manually added before completing checkout.

5.3 The discount cannot be applied retrospectively if the Healthy Hair Mist was not added to the basket prior to purchase.

5.4 The offer is available while stocks last and subject to withdrawal or amendment without notice.

5.5 This offer may be used alongside other qualifying promotions unless otherwise stated.

 

6. ADDITIONAL CONDITIONS

6.1 All prices shown are inclusive of VAT where applicable.

6.2 TONI&GUY is not responsible for technical errors that may prevent a transaction from completing, including website downtime or checkout issues.

6.3 In the event of suspected misuse or fraudulent activity, TONI&GUY reserves the right to cancel or refuse any order.

6.4 Nothing in these Terms and Conditions affects your statutory rights.



LABEL.M SIGN UP GIVEAWAY

When a customer signs up to our mailing list they are automatically entered into the monthly draw to win a Label.M haircare kit. Competition is limited to one entry per user per month and the winner will be randomly selected on the 29th of each month starting September 2024. Prize is open to UK residents 18+. The winner will be notified via email within 7 days of the draw and the prize must be claimed within 28 days. Mascolo Group limited reserves the right to choose which products are provided in the prize and the prize is non refundable or transferrable. By entering this draw, you are agreeing to receive marketing promotions from Mascolo Group limited including both TONI&GUY and LABEL.M.

 

LABEL.M FASHION EDITION BUILD YOUR OWN BUNDLE PROMOTION

 

  1. Promoter

    This promotion is run by TONI&GUY (UK) Limited (“we”, “our”, “us”).

  2. Promotion Period

    The promotion runs from 17th September 2025 to 22nd September 2025 (inclusive). We reserve the right to extend, amend, or withdraw the promotion at any time without prior notice.

  3. Eligibility

    • The promotion is open to residents of the United Kingdom only.

    • Customers must purchase through our official website shop.toniandguy.com.

    • Employees of TONI&GUY (UK) Limited, its affiliates, or partners are not eligible to participate.

     

  4. Eligible Products

    • The promotion applies exclusively to products in the LABEL.M Fashion Edition range.

    • Products from the wider LABEL.M collection or any other brands are not included.

     

  5. Discount Structure

    • Buy any 2 LABEL.M Fashion Edition products and receive 15% off.

    • Buy any 3 or more LABEL.M Fashion Edition products and receive 20% off.

     

  6. How to Redeem

    • The discount is only available via the ‘Bundle Builder’ tool on the promotion page.

    • Customers must select products using the “Add to Bundle” function for the discount to apply.

    • Purchases made outside of the Bundle Builder (e.g. adding items individually to the cart) will not be eligible for the discount.

    • No promotional code is required. The discount will be applied automatically at checkout when using the Bundle Builder.

     

  7. Exclusions and Restrictions

    • The promotion cannot be combined with any other offers, discounts, vouchers, or promotional codes.

    • Gift cards, delivery charges, and any non-eligible products are excluded.

     

  8. Refunds and Returns

    • Refunds will be calculated to reflect the promotion thresholds.

    • Example:

      • If 3 products were purchased with 20% off and 1 product is returned, the remaining 2 products will be re-calculated at the 15% discount rate. The refund will be reduced to reflect the adjusted discount.

      • If 2 products were purchased with 15% off and 1 product is returned, the remaining product will be re-calculated at full price. The refund will be reduced accordingly.

       

    • If all items from the bundle are returned, customers will be refunded the full amount paid.

     

  9. General

    • All products are subject to availability while stocks last.

    • We reserve the right to substitute products of equal or greater value if necessary.

    • We accept no responsibility for technical issues that may prevent participation in the promotion.

    • Normal website terms and conditions of sale apply.


TONI&GUY CHRISTMAS 2025 TERMS AND CONDITIONS

 

1. General Information

These Terms & Conditions apply to all orders placed on the TONI&GUY online store during the Christmas 2025 period. By placing an order, you agree to these terms in addition to our standard Terms & Conditions and Returns Policy

These terms apply exclusively to online purchases shipped within the United Kingdom.

 

2. Christmas Delivery Deadlines

To guarantee delivery before Christmas Day, all orders must be placed no later than Tuesday, 17th December 2025.

Orders placed after this date will be processed as usual but may not arrive before Christmas due to courier schedules.

Deliveries are handled by 3rd Party couriers and may be subject to delays outside of our control during peak periods.

 

3. Christmas Gift Boxes & Sleeves

During the festive period, customers can purchase a TONI&GUY Gift Box featuring a limited-edition Christmas sleeve.

Please note:

  • Each gift box can fit a maximum of 5 products.
  • Where more than 5 items are ordered, additional products will be packed separately.
  • LABEL.M products will be prioritised when selecting items to include inside the gift box.
  • Some products are too large or unsuitable to fit in a gift box. These items will be packaged separately.
  • Gift boxes are available while stocks last and may not be available on all orders.

 

4. Extended Christmas Returns

We have extended our returns window for the festive season.

  • Orders placed between 1st November and 24th December 2025 can be returned up to 31st January 2026.
  • Standard returns processes apply, including the requirement that items are unused, unopened, and in their original packaging.
  • Refunds will be issued to the original payment method only.
  • Customers are responsible for return shipping costs unless the item is faulty or damaged.

 

5. Promotional Offers

From time to time, we may run special Christmas promotions, including discounts, bundles, or free gifts with purchase.

  • Promotional offers are valid only during the advertised period and while stocks last.
  • Free gifts or promotional items must be returned unused and in their original packaging if you return part or all of your order.
  • Promotional codes cannot be applied retrospectively to completed purchases.
  • Promotions cannot be combined unless specifically stated.

 

6. Order Processing & Availability

All products are subject to availability. In the event an item becomes unavailable after your order is placed, we will contact you to arrange an alternative or refund.

We reserve the right to withdraw or amend any offer or product availability without notice.

 

7. Liability

While we will always do our best to ensure timely delivery, TONI&GUY cannot be held responsible for delays caused by third-party couriers, weather conditions, or other events beyond our control.

 

8. Contact

For any queries relating to your Christmas order, please contact our customer service team on our contact us page 

 

 

GENERAL OFFERS TERMS AND CONDITIONS

Promotion Overview

All offers available on shop.toniandguy.com are subject to the following terms and conditions. Offers are valid while stocks last and may be withdrawn or amended at any time without prior notice. Offers cannot be applied retrospectively to orders placed before the offer was announced.

Eligibility

These offers are open to all customers purchasing via shop.toniandguy.com. We only ship to addresses within the United Kingdom.

Combination of Offers

Offers cannot be combined with any other promotions, discounts, coupons, or promotional codes unless explicitly stated otherwise.

Returns & Refunds

If you choose to return any qualifying products, you must also return any free products received as part of the offer in their original, unused condition. If the free product is not returned, the retail price of the free product will be deducted from your refund amount. The free product cannot be returned separately for a refund or exchanged for another product.

Misuse of Offers

We reserve the right to cancel any orders and/or refuse to honour any offer if we suspect any fraudulent activity or misuse of the offer.

Changes to Terms

We reserve the right to change these terms and conditions at any time without prior notice.

Stock Availability

All offers are subject to availability. We reserve the right to substitute the free product with an alternative of equal or higher value if necessary. The offer is valid only while stocks last.

Contact & Support

If you have any questions regarding the offers, please  contact us here before placing your order.

By participating in these offers, you agree to these Terms & Conditions.

 

EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

WAIVER

If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions.

GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

OUR DETAILS

Mascolo Group Limited (company number 2920434) registered in England & Wales Registered address: Berkeley House, Amery Street, Alton GU34 1HN

Vat No. GB 731 5769 22