Terms and conditions
These terms and conditions apply to the use of this website (the Website) and by accessing the Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use the Website
Definitions
"We/us" means Mascolo Group Limited "You" means a user of the Website "Cookies" means small text files that the Website places on your computer's hard drive to store information about your shopping session and to identify your computer "Personal Information" means the details provided by you on registration "Your Salon" means the salon you register as your salon when purchasing products
Your Account
If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Licence for website access
We grant you a limited licence to access and make personal use of the Website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of the Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ours or our affiliates without express written consent. You may not use any meta tags or any other 'hidden text' utilising our or our affiliates' names or trademarks without our express written consent. Any unauthorised use terminates the permission or license granted by us.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Website as long as the link does not portray us, our affiliates, or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without our express written consent.
Your conduct
You must not use the website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You must not use the Website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'
- to cause annoyance, inconvenience or needless anxiety
Copyright and database rights
All content included on the Website, such as text, graphics, logos, button icons, images and software, is the property of us, our subsidiaries, affiliates or content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on the Website is the exclusive property of us and our affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on the Website is the property of us, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the Website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of the Website, without our express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of the Website without our express written consent.
Copyright claims
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us by sending an email to copyright@toniandguy.com
Trademarks
TONI&GUY and other marks indicated on our website are trademarks or registered trademarks of ours or other companies in our group. Our graphics, logos, page headers, button icons, scripts and service names are our trademarks or trade dress. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us or our affiliates. All other trademarks not owned by us or other companies within our group that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Our contract
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order criteria set out in these terms and conditions
Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
Pricing
The prices payable for the items that you order are clearly set out on the Website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
All prices are expressed inclusive of any VAT payable unless otherwise stated.
Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.
Delivery
Delivery will be made to the address specified by you on the completed order form.
We will deliver your order to the main entrance of the delivery address.
Black Friday & Christmas Delivery
While we strive to dispatch all orders as quickly as possible, please be aware that there may be delays in shipping during the Black Friday and Christmas period due to high order volumes. We appreciate your patience and understanding during this busy time and are working hard to ensure your order reaches you as soon as possible.
If you have any questions or concerns, please visit our Contact us page.
Cancellation
You can cancel any of your current orders prior to dispatch by heading to our Contact us page.
Returns
Please review our Returns Policy which applies to products purchased from us. In addition to our returns guarantee, consumers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in Returns Policy.
Customs
When ordering goods for delivery outside the United Kingdom you may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from us, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.
Children
We do not sell products for purchase by children. If you are under 18, you may use the Website only with the involvement of a parent or guardian.
Electronic communications
When you visit the Website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Alteration of Service or Amendments to the Terms and conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these terms and conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Losses
We will be responsible for any losses you suffer as a result of our breaching these terms and conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
LABEL.M Sign up giveaway
When a customer signs up to our mailing list they are automatically entered into the monthly draw to win a Label.M haircare kit. Competition is limited to one entry per user per month and the winner will be randomly selected on the 29th of each month starting September 2024. Prize is open to UK residents 18+. The winner will be notified via email within 7 days of the draw and the prize must be claimed within 28 days. Mascolo Group limited reserves the right to choose which products are provided in the prize and the prize is non refundable or transferrable. By entering this draw, you are agreeing to receive marketing promotions from Mascolo Group limited including both TONI&GUY and LABEL.M.
LABEL.M Mini Detangler Offer
When a customer adds two LABEL.M wetline products to their cart, the free LABEL.M Mini Detangler brush will be automatically added to their cart. This promotion is only when a customer purchases two wetline products & excludes all LABEL.M Accessories and electricals. This promotion cannot be applied retrospectively and the free product must be returned if the customer order results in a return or refund. Mascolo Group limited reserves the right to choose which product or products are provided in the promotion to equal or greater value in place of the Mini Detangler Brush and to end this promotion at any date without prior notice.
Black Friday Offers
Black Friday Sale Terms and Conditions
Sale Period: The Black Friday Sale runs from 2:00pm 15th November 2024 to 11:59pm 6th December 2024. Offers are available exclusively during this period and are subject to availability.
Types of Offers: • Price Discounts: Selected products or categories may be offered at reduced prices. • Bundled Offers: Certain free products or discounts may be applied when specific items are added to your cart.
Returns Policy for Bundled Offers: • If you return an item purchased during the Black Friday Sale that included a free product as part of a bundled offer, the free product must also be returned in its original, unused condition and packaging. • If the free product is not returned, its full retail value will be deducted from your refund.
Refund Processing: Refunds for items purchased during the Black Friday Sale will be processed to the original payment method used at checkout.
Offer Availability: • All offers are subject to stock availability. • TONI&GUY reserves the right to withdraw, modify, or replace any offer at its discretion without prior notice.
Customer Responsibility for Returns: Customers are responsible for return shipping costs unless the order is damaged or contains incorrect items. In such cases, TONI&GUY will cover return shipping.
Retroactive Discounts: Discounts and offers cannot be applied to orders placed before or after the Black Friday Sale period. Products purchased outside the Black Friday Sale Period will not be adjusted to reflect Black Friday pricing.
Non-Stackable Offers: Unless explicitly stated, offers cannot be combined with other promotions, discount codes, or loyalty rewards.
Errors and Omissions: While we strive for accuracy, errors in pricing, descriptions, or terms may occur. TONI&GUY reserves the right to correct any such errors and update the terms accordingly.
LABEL.M Free Hairspray offer: 2 purchased products excludes all accessories and electrical products.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Waiver
If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions.
Governing law and jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Our details
Mascolo Group Limited (company number 2920434) registered in England & Wales Registered address: Berkeley House, Amery Street, Alton GU34 1HN
Vat No. GB 731 5769 22